A workspace and knowledge base with an AI agent that writes, summarizes and takes meeting notes.
Freemium
AI knowledge base manager
New roleBuilds and maintains the knowledge base that a company's AI assistants answer from: instructions, prices, procedures, answers to common questions. The role is still taking shape; support specialists, editors and knowledge-base administrators often take it on alongside their jobs.
Where this job sits on the map
In the same group: 14 of 100 professions.
What changes
Documents are written not only for people but for the assistant: short, without contradictions, with a date showing when they were last confirmed.
An outdated document now ends up in answers to customers, so the knowledge base gets checked on a regular schedule.
There's a new task: look at which questions the assistant answered badly and write what's missing.
AI drafts, the person decides
How the work splits here: AI prepares a draft, the person checks it and makes the call.
What AI does
- Turns long procedures into short articles and answers
- Finds contradictions and duplicates between documents
- Suggests a list of missing articles based on customer questions
- Makes meeting notes that feed new entries into the knowledge base
You check itRead it, check the facts, fix it. Without this check the draft goes nowhere.
What stays with the person
- Deciding which version of the rules is the right one
- Sign-off from the people responsible for prices, timelines and terms
- Removing what customers and the assistant must not see
- Regularly checking the assistant's answers on real questions
What to learn first
6 lessons from the course, in order. Start with the first one.
- How an LLM works inside, explained without mathStarting from zeroHow a language model works inside: tokens, context, temperature and hallucinations, explained without math.Start here
- How to write a good promptUserHow to give AI a task: the five parts of a good prompt, Plan Mode, and how to refine an answer instead of starting over.
- Notion AI as your team's knowledge baseConfident userNotion as shared memory for a team and its agents: connecting the Notion MCP and three starter templates.
- Obsidian as a second brain for the AI eraConfident userObsidian as a knowledge base for Claude: folder structure, Hot Cache, plugins and connecting your vault.
- RAG: Retrieval Augmented GenerationBuilderRAG: how to teach Claude to answer from your own documents using embeddings and a vector database.
- AI Customer Support: a ticket system, RAG over a knowledge base, smart supportBuilderCustomer support with Claude: ticket classification, answers from a knowledge base, escalation to a human and metrics.
Which tools to use
Formerly NotebookLM: upload documents, links and videos and get cited answers based on them.
FreemiumAn AI assistant for long documents, analysis and code, with Claude Code and Cowork on paid plans.
FreemiumAI support agent trained on your documents and website, with a free plan available.
FreemiumCustomer support with the Fin AI agent, which resolves routine customer questions on its own.
Paid
Ready-to-use materials
- Company context fileMarkdown
One file about your business to upload to AI projects: products, customers, numbers and processes.
Free - Customer reply assistantInstructions
Instructions for a project that drafts customer replies strictly from your own knowledge base.
Free A folder tree where both you and an AI agent can quickly find what you need.
Free- What never to send to AIChecklist
A 30-second check before you hit send: what to remove, how to anonymize and what to do if it's already gone out.
Free
How to earn with AI
We don't promise income: results depend on your niche, your market and your work.
- Job
If you work in support or editing, or as an office manager, take over the knowledge base for your company's assistant and the regular review of its mistakes.
- Service
Getting a small company's documents in order before a chatbot launch: structure, cleanup, update rules.
- Product
A knowledge base template for one niche, such as a salon or an auto repair shop, with a ready structure of articles.
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Checked: October 2026