IT and tech

Technical writer

Changing

AI drafts instructions and help articles fast, so the value shifts to accuracy, structure and verification. Documentation is now read by both people and AI assistants that answer customers from it.

  • 5 lessons
  • 5 tools
  • 3 resources
  • Checked: October 2026

Where this job sits on the map

In the same group: 78 of 100 professions.

What changes

  1. AI assembles a first version of a how-to guide or an API description from code and notes.

  2. Documentation has become the source for AI support assistants, so a mistake in it gets repeated.

  3. There's more work with the knowledge base: structure, freshness, consistent terms.

AI drafts, the person decides

How the work splits here: AI prepares a draft, the person checks it and makes the call.

AI makes the draft

What AI does

  • Drafts instructions from code, a video or a developer's notes
  • Translates and adapts documentation
  • Finds outdated sections and contradictions
  • Makes short versions and answers to common questions
You check itRead it, check the facts, fix it. Without this check the draft goes nowhere.
You decide and stay responsible

What stays with the person

  • Checking accuracy: every command and every step has to work
  • The structure of the knowledge base and deciding what belongs in it
  • Conversations with developers and users

What to learn first

5 lessons from the course, in order. Start with the first one.

  1. How to write a good promptUserHow to give AI a task: the five parts of a good prompt, Plan Mode, and how to refine an answer instead of starting over.Start here
  2. AI copywriting: a prompt pipeline that sounds like youUserAI copywriting with a five-step pipeline and a brand voice file: LinkedIn and Instagram posts, YouTube scripts, landing pages and batches.
  3. AI translation and localization: DeepL and ClaudeConfident userTranslating and localizing text: DeepL, a glossary, cultural adaptation with Claude and SEO metadata.
  4. RAG: Retrieval Augmented GenerationBuilderRAG: how to teach Claude to answer from your own documents using embeddings and a vector database.
  5. AI Customer Support: a ticket system, RAG over a knowledge base, smart supportBuilderCustomer support with Claude: ticket classification, answers from a knowledge base, escalation to a human and metrics.

Which tools to use

  • An AI assistant for long documents, analysis and code, with Claude Code and Cowork on paid plans.

    Freemium
  • A workspace and knowledge base with an AI agent that writes, summarizes and takes meeting notes.

    Freemium
  • Formerly NotebookLM: upload documents, links and videos and get cited answers based on them.

    Freemium
  • Translate and edit text across many languages with Write, Translator and Voice.

    Freemium
  • Turns text into diagrams, charts and infographics; exports to PNG, PDF, PPT and SVG.

    Freemium

Ready-to-use materials

  • A long document boiled down to the gist, key points with page references, numbers and deadlines, and questions for the author.

    Free
  • One file about your business to upload to AI projects: products, customers, numbers and processes.

    Free

How to earn with AI

We don't promise income: results depend on your niche, your market and your work.

  • Job

    Write drafts with AI and spend your time verifying steps and structuring the knowledge base.

  • Service

    A knowledge base for a small business's support: the structure and the articles an AI assistant on the website uses to answer customers.

  • Product

    A documentation template for a typical product or service, with example sections.

Similar professions

Checked: October 2026